Last Updated: October 3, 2023
Recover respects your privacy.
This Privacy Policy describes how we collect, use and share your information when you use our website located at www.rjglobal.ca and other services we may offer (the Site and other services are collectively referred to as the “Service”). This Privacy Policy also explains how we use cookies and similar technologies. By using the Service, you agree to be bound by the terms and conditions of this Privacy Policy.
1. Definitions
In this Privacy Policy,
“Health Information” means information which relates to an individual’s physical or mental health or health care, including medical history, medications, investigation results, scheduled treatments, procedure reports.
“information” means your Health Information and Personal Information.
“Personal Information” means information, other than Health Information, about an identifiable individual, including information that can be used on its own or with other information to identify, contact, or locate an individual.
“Recovery Journey”, “we”, “us”, “our” means Recovery Journey Inc. “you”, “your” means the individual who is accessing or using the Service.
2. Information we collect
- Personal Information: We collect Personal Information when you voluntarily provide it to us through our Service or through other means. For example, we may collect Personal Information such as your name, address, email address and telephone number when you create an account, make a purchase, communicate with us or otherwise submit Personal Information to us with your communication.
- Health Information. We collect Health Information when you voluntarily provide it to us through our Service. We may also collect Health Information from your health professional in order to make it available to you on our Service.
- Payment Information: When you pay for our Service we, or our third party payment processor, collects Personal Information such your name, address, telephone number, email address and credit card details.
- Technical information which is information including your IP address, browser type, device and system information, unique identifier, the web page you visited before accessing the Service, location information, date and time stamps, crash reports, system activity and other similar information and interactions with the Service. Some technical information can be Personal Information, either by itself or when combined with other information.
- Information Collected Through Cookies and Technological Means: We or our third party service providers may use “cookies” and other technologies to record Technical Information and other information about you or your activity. A “cookie” is a piece of data stored on the computer hard drive or memory containing information about the user. You may modify your browser’s settings so that your browser stops accepting cookies or prompts you before accepting a cookie. If you do not accept cookies, you may still use the Service, but certain areas or features may not function properly.
- Interest-Based Advertising / Remarketing: We or our third-party advertising providers may also use cookies and other technologies to keep track of your browser so that you will be recognized when you visit other websites where our third-party advertising providers may show you advertisements from us based on your visit to our Service. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. You can opt out of these interest-based advertising campaigns by turning off cookies in your browser, as described above. If you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our Service.
3. How we use your information
We use your Personal Information to provide services and to manage our business operations. For example, we may use your Personal Information for the following purposes:
- to register your account and authenticate you when you log into your account;
- to provide, administer and improve our Service;
- to health professionals and other third-party service providers upon your request;
- to communicate with you about and fulfill your requests;
- to administer our provision of, and your payment for, services you request from us;
- to personalize and improve your experience;
- to protect the security or integrity of our Service and our business; and
We use your Health Information to provide the Service to you. With your consent, we may also use
We retain your information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. We maintain a records retention and destruction program to destroy information when it is no longer needed or required.
4. How we share your information
We may share your Personal Information with our affiliates and third-party service providerswho help us with our business operations. For example, we will share Personal Information withthird-party service providers from whom you have requested services. We share information with service providers or our affiliates who provide us with technology, storage, marketing, analytics, payment processing and promotional services. We require our service providers and our affiliates to keep your Personal Information secure.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may transfer your Personal Information as part of that transaction.
We may share Personal Information about you if necessary for us to collect a debt from you or as permitted or required by law, for example with regulators and law enforcement agencies.
We may also share aggregated demographic Personal Information or information which is otherwise not Personal or Health Information with our partners and advertisers, such as usage statistics of the Service.
We only share your Health Information with our affiliates and third-party service providers as necessary to provide our business operations. We do not sell your Health Information or sell access to your Health Information.
5. How you change your information
You may review and change Personal Information which you provided to us by logging into your account and modifying the Personal Information stored in connection with your account. If you do not have an account or for other questions about our privacy practices, you may contact us using the email address below.
6. Links to Third-Party Sites and Social Networks
The Service may contain links to third-party websites, including third party service providers, travel resources, medical resources or social networks. These links are provided for your convenience. We have no control over and are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our Service and to read the privacy statements of each and every website that collects Personal Information. This Privacy Policy applies solely to information collected by this Service.
7. Storage Outside of Canada
Your Personal Information may be stored by us or our service providers outside of Canada. If your Personal Information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
8. How we Protect your Information
We will take reasonable steps to protect Information from unauthorized access, use or disclosure. Reasonable steps include measures appropriate to the level of sensitivity of the Information. However, no method of electronic transmission or service is 100% secure and we cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit Information to us using our Service if you consider that information to be sensitive.
9. Additional Protections for Minors
Although parents and other legal guardians may use the Service for their child, the Service is not directed at individuals under the age of 18 years and we do not knowingly solicit or collect Information directly from these individuals. If you become aware that a minor has provided us with Information, please contact us at the email address below and we will take steps to delete such information.
10. Changes to this Privacy Policy
We may change our Privacy Policy from time to time. If we make changes to our Privacy Policy, we will notify you by posting the updated Privacy Policy and revising the “Last Updated” date above. We encourage you to review this Privacy Policy frequently to stay informed about our privacy practices. By continuing to use the Service after the changes are made, you agree to be bound by the revised Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or your Personal Information, you may contact our Privacy Officer info@rjglobal.ca.